I have some 'Good' experience wanted to share with you.
Few months ago when I wanted to open a saving accounts at Maybank. I was first told I need to open at a branch nearest to my home address, which I can accept because of regulation from Bank Negara.
When I went to the nearest branch near my home, I was given an application form and told I need a photocopy of my IC front and back. I then handed my IC to the staff for copy. But the shocking moment is just about to start here!
I was told the photocopy machine is for staff and internal use only and that I need to get the copy of my IC elsewhere. This happened just before lunch hours, and obviously bank is packed with customers by now. So I asked upon completion of opening the account, I will take back the copy of my IC, but the staff told they need to keep the copy of my IC for internal used purposes.
To my surprise, this same brainless guy was contradicting his own statement by now. He told the photocopy machine is only for internal and staff used, so pressumably the copy of my IC will kept by me since it's not from their machine. I'm not stingy of calculative about the 10 cents paid for the IC copy, but in principle, the staff refuse to copy my IC using their machine means that the copy of IC is not internal used nor staff use, so it is rightful that I will take it back upon completion of account opening.
There were few people around me at that time who all heard this and few of them actually laugh out loud. I guess they just couldn't understand what the guy actually mean by "staff use and unternal use", and also they need to keep my copy of IC for internal use.
From this issue, I also notice that Maybank customer service is at a very lousy and poor state as compare to other banks. If not because of the need for business, I wouldn't even want to step into Maybank. There are plenty of other better banks out there and they provide a much better services than Maybank. Just like all other cases, if not because of the support from Malaysia government, Maybank would be bankrupt long time ago and sure there is no way they will survive in today's competative world of business.
IF you all too experience such good or bad services at Maybank, don't mind to share with us!
14 years ago
Posts
17 comments:
foreign bank rules!!
yeah...100% agreed with you. Maybank Customer Services staff skill is poor. If not because of it Maybank2U, long time i already closed the account there...
Went to PBBANK, much more better..
i had my fair share with them ... when i applied mine online - premier account, my savings account is at Pandan Indah, near my home, but this premier account i selected the klcc branch - my office is at raja chulan, when the nearest brach is the Maybank HQ - but still they allow me to have my account there in KLCC ..
but yeah the thing bout the photocopy is bullshit ... i got mine photocopied there in the branch - no probs ...
its the officer or the clerk who is being a dumb ass ... demand to speak to an officer - a senior officer or the manager ...
I think you kena bullied lar, either you are 'yeung sui' (joking) or because the staff is ready to quit and his role is there to piss customer off. Request to see the manager next time.
I faced same promblem, never improve. They ask me go next shop photostat. So I voice up,then another staff reply me, now economy not good everything have to DIY. I piss off. And ask for suggestion form but unavaible is service counter. Ask me go take from counter #10. Which is no staff there. Haiz...wat a suck service -peiyee
It is not logical
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